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ISO-IEC-20000-Foundation Valid Torrent - Latest ISO-IEC-20000-Foundation Exam Testking

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
B. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
C. It is mandatory for a service provider to conform to all parts of the standard
D. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

Answer: B

NEW QUESTION # 42
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

A. Technical, information, and financial
B. Financial, suppliers, and service desk
C. Technical, work areas, and service desk
D. Information, suppliers, and work areas

Answer: A

NEW QUESTION # 43
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Release and deployment management
B. Configuration management
C. Service desk
D. Change management

Answer: D

NEW QUESTION # 44
To which other process is service design and transition most related?

A. Asset management
B. Change management
C. Incident management
D. Continual improvement

Answer: B

NEW QUESTION # 45
What is an audit observation?

A. A recommendation that has to be actioned
B. A conformity to the standard where there is an opportunity for improvement
C. A non-fulfilment of a requirement
D. A finding against an area which is NOT in the scope of the standard

Answer: B

NEW QUESTION # 46
......

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